Privacy policy
Last updated: October 23, 2025 PDPL Egypt Compliant Shopify Powered
Welcome to OPAL Loungwear (“OPAL Loungewear”, “we”, “our”, “us”). We design and sell premium underwear, loungewear, and apparel through our online store. This Privacy Policy explains how we collect, use, disclose, and protect personal data when you browse, create an account, place an order, request an exchange or return, contact support, or interact with our marketing across Egypt. By accessing or using the Services, you agree to this Privacy Policy. If there is a conflict between our Terms of Service and this Privacy Policy, the Privacy Policy governs how we collect and process personal information.
Contents
1. Data Controller and Contact
2. Scope and Legal Basis
3. Personal Data We Collect
4. Sources of Personal Data
5. How We Use Personal Data
6. How We Share Personal Data
7. Relationship with Shopify
8. Cookies and Tracking
9. Security and Retention
10. Your Rights under PDPL Egypt
11. International Data Transfers
12.Children’s Data
13. Third Party Links
14. Changes to this Policy
15. Contact and Support FAQ: Privacy for Online Shopping in Egypt
1. Data Controller and Contact
Controller: OPAL Loungewear
Website: https://opalloungewear.com
Support Email: support@opalloungewear.com
WhatsApp Support: 01039105109
2. Scope and Legal Basis
This Policy applies to our website, checkout, customer accounts, delivery and returns workflows, and marketing channels (email, SMS if applicable, and social media) operated by OPAL Loungewear. We comply with Personal Data Protection Law No. 151 of 2020 (PDPL) and its executive regulations. Our legal bases include consent, performance of a contract, compliance with legal obligations, and our legitimate interests in operating a secure, efficient, and high-quality loungwear e commerce experience.
3. Personal Data We Collect
Contact Details: name, phone number, email address, billing address, shipping address.
Order and Payment Data: order contents, totals, transaction IDs, payment method details processed by secure gateways via Shopify. We do not store full card numbers on our servers.
Account Data: login email, password (hashed by platform), saved addresses, wish lists, preferences.
Device and Usage Data: IP address, device type, browser, referral URLs, session logs, pages viewed, cart events.
Support and Communications: messages you send via email or WhatsApp, including attachments you provide.
Marketing Interactions: email engagement, campaign attribution, personalization signals, and cookie-based interests.
Store and Delivery Ops: delivery preferences, courier status updates, return or exchange requests and outcomes.
4. Sources of Personal Data
Directly from you through checkout, account creation, forms, and support channels.
Automatically via cookies and similar technologies when you browse or shop on our site.
Service providers including Shopify, payment processors, fulfillment and delivery partners, analytics and marketing tools.
Partners or third parties where permitted by law, such as social platforms or ad networks you interact with.
5. How We Use Personal Data
Order Processing: to confirm orders, take payments, arrange shipping, and manage returns or exchanges.
Customer Support: to answer questions and resolve issues via support@opalloungewear.com and WhatsApp Support.
Account and Personalization: to save addresses, preferences, and recommend OPAL Loungewear products relevant to your activities.
Improvement and Analytics: to enhance site speed, usability, product assortment, size guidance, and stock planning.
Marketing: to send news about new drops, sales, and exclusive offers. You can opt out at any time.
Security and Fraud Prevention: to authenticate sessions, detect misuse, and protect shoppers and our store.
Legal Compliance: to satisfy tax, accounting, PDPL, and consumer protection requirements.
6. How We Share Personal Data
Shopify Platform: hosting, checkout, and core commerce functions.
Payment Gateways and Banks: to process secure transactions.
Logistics and Couriers: to deliver and track your order and manage returns.
Marketing and Analytics: to measure performance and personalize experiences in line with consent and preferences.
Corporate Activities: mergers, acquisitions, or reorganizations where data transfer is necessary and lawful.
Legal Requests: when required by applicable law or to protect rights, safety, and security.
7. Relationship with Shopify
Our store is powered by Shopify. Shopify may process personal data about your interactions with our store and other merchants to provide and improve its services. To understand how Shopify handles data, review the Shopify Privacy Policy and the Shopify Privacy Portal for rights requests related to Shopify’s processing.
8. Cookies and Tracking Technologies
We use cookies, pixels, and similar tools to remember your cart, keep you signed in, analyze traffic, and personalize products and offers for loungewear shoppers in Egypt. You can control cookies in your browser. Some features of our website may not function properly without them.
9. Security and Retention
We apply reasonable technical and organizational measures to protect personal data. No method is perfectly secure, and data in transit may be exposed on unsecured networks. We retain personal data only as long as needed for your account, order history, returns and exchanges, legal obligations, and fraud prevention.
10. Your Rights under PDPL Egypt
Under the Personal Data Protection Law No. 151 of 2020, you may have rights to access, correct, delete, restrict, or object to processing, withdraw consent for marketing, and lodge complaints with the Egyptian Data Protection Center. We may need to verify your identity to process a request. To exercise your rights, contact: support@opalloungewear.com or message us on WhatsApp Support.
11. International Data Transfers
Personal data may be transferred to countries where Shopify or our service providers operate. We implement recognized safeguards and contractual protections consistent with PDPL requirements for cross-border transfers.
12. Children’s Data
Our Services are intended for adults. We do not knowingly collect data from individuals under 18. If you believe a minor has provided data, contact support@opalloungewear.com to request deletion.
13. Third-Party Websites and Links
Our Services may link to third-party sites or platforms. Review their privacy and security policies. We are not responsible for the practices or content of third-party websites or social networks.
14. Changes to this Policy
We may update this Privacy Policy to reflect changes in our technologies, operations, or legal obligations. The current version will always appear on this page with the latest
date shown at the top.
15. Contact and Support
For privacy questions, data rights requests, or complaints, contact our support team:
Email: support@opalloungewear.com
WhatsApp
Website: https://opalloungewear.com
FAQ: Privacy for Online Shopping in Egypt
How does OPAL Loungewear use my data for orders and delivery?
We use your contact and address details to confirm orders, coordinate shipping with couriers, notify you of delivery status, and handle returns or exchanges in line with PDPL.
Do you share my card details?
Card processing is handled by secure payment gateways integrated with Shopify. We do not store full card numbers on our servers.
How can I unsubscribe from marketing?
Use the unsubscribe link in our emails or contact support@oplaloungewear.com. You will still receive essential messages about your orders or account.
How do I request access or deletion of my data?
Email support@opalloungewera.com or message us on WhatsApp Support. We will verify your identity and respond according to PDPL timelines.